ESSPRY legal / Support
Help for EssVault, EssMile, EssGift and EssCard, apps by ESSPRY LLC.
Email support@esspryllc.com. Please include the app name, its version (Settings, then About), your phone model and what you saw. We read every message and reply by email.
Open the app, go to Settings and tap Restore Purchases. Sign in to the same Apple ID or Google account you used to buy. In EssVault, Restore Purchases is also at the bottom of the Upgrade screen.
Subscriptions are managed by Apple or Google, not by us. On iPhone: Settings, your name, Subscriptions, EssVault. On Android: Google Play, Profile, Payments and subscriptions, Subscriptions. Deleting the app does not cancel a subscription. Cancelling takes effect at the end of the paid period. Refunds are handled by Apple (reportaproblem.apple.com) or Google Play.
Yes. Pro in EssMile, EssGift and EssCard is an auto-renewing subscription, monthly or annual, just like EssVault Pro. It renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period. To cancel on iPhone: Settings, your name, Subscriptions, then pick the app. On Android: Google Play, Profile, Payments and subscriptions, Subscriptions, then pick the app. Deleting the app does not cancel a subscription. Cancelling takes effect at the end of the paid period. Refunds are handled by Apple (reportaproblem.apple.com) or Google Play.
Only on your phone. There is no account and no ESSPRY server that receives your items, vehicles, people or cards. Because nothing is stored in the cloud, we cannot recover data from a lost or reset phone. Your phone's own backup (iCloud or Google backup) may include app data.
In the app, open Settings and tap Delete all my data. Uninstalling the app also removes it from your phone. Purchases stay with your Apple or Google account and can be restored.
Reminders are scheduled on your phone and need notification permission. Open your phone's Settings, find the app and allow notifications. In EssVault, turn on Expiry reminders in Settings. They work without an internet connection, but they are not available in the web preview.
Text recognition runs on your phone and can misread a crumpled or faded receipt. Detected values are only suggestions. Check them and correct anything wrong before you save.